NASHVILLE, Tenn. (WKRN) – A woman says she was charged more than double for parking when she used a machine in a downtown parking lot recently.
Syndee Breeze told News 2 she was driving from Cottontown to Nashville Saturday for a group event with her special needs son.
“Absolutely supposed to be a fun event, laser quest tag for all disabled children,” said Breeze.
But the day had its share of setbacks. She parked at the Premier Parking lot on Second Avenue North and Church. Breeze said she put her card in the machine but never got a receipt, so she used another machine.
When Breeze checked her credit card statement she saw two charges for $31 from Premier Parking in addition to a $26 charge from the other machine she used. She called customer service to request a refund.
“I kept calling all day Saturday and all day Sunday and twice a day since then and no one ever returned my call,” explained Breeze.
She said this also happened to several other people.
“Some of the disabled students that were there with my group did the same thing, paid the machine, didn’t get a ticket, and didn’t know where to go because they were disabled, you know. They’re mentally disabled and didn’t know what to do so I know that they got ripped off also.”
In an email the CEO of Premier Parking, Ryan Chapman, stated:
“Our office fields many calls a day and I can assure you that none of our customers are being ignored. We have not received any reports of other customers being overcharged.”
He added that anyone who is “legitimately” overcharged will get a refund and that crews will be checking the meter in question.
“It’s a convenient place to park to go where I need to go but I will never go there again,” said Breeze.
Premier Parking has a B rating with The Better Business Bureau because 58 complaints have been filed over the past three years. Forty of the complaints were billing issues.