CHICAGO (WKRN) – A Comcast customer in Chicago is upset after she received a bill that called her an offensive name.
WLS-TV reported that Mary Bauer’s name was switched to “Super (expletive) Bauer” on the address label. The 63-year-old, who has been with Comcast for four years, said she is offended by the situation.
“I will not open it up because of what it says, super-b Bauer, and my name is not that,” she explained.
Baur said she experienced a lot of trouble with her Comcast service in late 2013 and into this time last year.
She also said technicians visited her home through last winter to fix set-top cable boxes and her snowy picture, but she never was satisfied until she dropped her high-definition service.
“When you call them they are not happy people, they are very mean, rude and sarcastic, and that happened 39 times,” Bauer told WLS-TV.
She added, “I am still staying with them as a customer, yes, but they have to improve. Somebody has got to teach them how to be good and be kind to people.”
Bauer says she received the offensive bill after she called Comcast to tell them she had not received a bill in awhile.
Comcast released the following statement about the incident:
“We are continuing to investigate this thoroughly and have reached out to our customer to apologize and try to make it right.”
This is not the first time the company has run into this type of issue. Last month, when Ricardo Brown of New York cancelled his service, his final bill listed his name as “A&*%ole Brown.”
A spokeswoman for Comcast said the company has new managers that are dedicated to “improving the customer experience.”