Metro Action Commission works to restore heat to family’s home as temperatures drop

NASHVILLE, Tenn. (WKRN) – Frances Dillard is 87 years old and she is struggling. She doesn’t have enough money to pay her $700 gas bill and her home is freezing.

“Tonight is going to be rough because it is supposed to get down to six degrees tonight. So I don’t know if my gowns and my blanket are going to keep me warm enough or not,” Dillard told News 2.

The Dillard’s say they have contacted several organizations and still haven’t gotten the help they need.

“Yesterday, a lady came from the health department. I was talking to her and she was trying to help us. They sent in an application to Metro Action,” said John Dillard, her son.

To find out more about the Dillard’s situation, News 2 also called the Metro Action Commission. They help people keep their heat on when it is dangerously cold.

The media spokesperson said they are aware of Dillard’s situation and working on helping the family.

However, because the family’s gas was shut off in 2012 and their bill is now in collections, it is taking longer to resolve their situation.

“It is going to be so cold tonight and with us not having no heat, no money. I don’t know what to do,” said Dillard.

The Metro Action Commission worked with Piedmont Gas, the Metro Homelessness Commission, Metro Social Services and the Office of Emergency Management to get Dillard’s service restored.

However, when crews arrived, they discovered the Dillard’s unit was damaged.

In the meantime, the Dillards’ say they are hoping to make it throughout the night.

The Metro Action Commission is coordinating efforts to help the family find a place to sleep tonight. The family is also in need of kerosene heaters.

NES will not disconnect any residential customer for non-payment if the heat index is predicted to be higher than 105 degrees or if the high temperature of the day is projected to be below freezing (32 degrees).

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