The widow of a Massachusetts veteran said she her husband received a letter for an appointment with the Department of Veteran Affairs two years after he passed away.
Suzanne Chase’s husband Douglas, who served in Vietnam, died from brain cancer in 2012, according to ABC News.
Earlier that year, Chase attempted to move his medical care in Boston to a closer veteran’s hospital in Bedford, Massachusetts.
They waited four months but never received a reply. Doug later died in August of 2012.
Chase said her husband was also denied veterans’ funeral benefits because he was never actually treated at a veterans’ hospital.
She was shocked when she got a letter in the mail from the VA two weeks ago.
“The letter invited him to make an appointment with primary care at the VA, if he so desired. Then at the bottom they said they wanted a quick response,” Chase explained.
The letter concluded, “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”
“I was absolutely stunned, to say the least. Really? Seriously? They are sending me a letter now? I don’t have words to describe it,” said Chase.
The VA hospital has issued an apology for the mistake.
“We regret any distress our actions have caused to the Veteran’s widow and family. At the Department of Veterans Affairs our most important mission is to provide the high quality health care and benefits Veterans have earned and deserve – where and when they need it,” a VA spokesperson told ABC News.
The acting director has also reached out to the veteran’s widow to apologize.
*ABC News contributed to this report.