911 operator saves father’s life first day on the job

911 operator saves father's life first day on the job (Image 1)

A 911 operator in Atlanta saved her own father's life on her first day of work.

Yahoo reports Crystal Morrow spent three months training and preparing for the job, but never expected the situation she faced her first day working alone.

Morrow said she answered several calls in a matter of four hours that morning, including a burglary in progress and a house fire, prior to receiving one from a familiar voice.

Her aunt called 911 and Morrow picked up.  She quickly recognized her aunt's voice and saw the name pop up on the screen.

Morrow's father had gone into diabetic shock.

“I did freeze. My hands froze over the keyboard, but I knew I had to get the call in,” she said.

Morrow walked her aunt through what she needed to do and sent ambulance to her father's location.

Her aunt never knew it was her niece on the other line.

Danielle Harvey, Morrow's colleague and the woman who helped her to work as an emergency operator, said that trainees are taught to field calls from family members.

“She handled it well. She took the entire call. She got up after it was over and went out, so I checked on her and told her to go see about her family,” Harvey stated.

Morrow credits her training from Harvey to be able to handle a personal call so well.

Harvey has since received a nomination for the 2014 Smart Telecommunicator award, an award that honors professionals behind the scenes of emergency calls.

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